We hope you love your Niplora nipple rings. Every item undergoes a strict quality inspection before shipping. If you notice any issues after receiving your order, we will do our best to make things right. Please email us at niploraoffcial@gmail.com, and we will be happy to assist you.
1. If Your Item Arrives Damaged, Defective, or Incorrect
We never want you to worry about this. If your nipple rings arrive defective, are damaged during transit, or do not match what you ordered, simply contact us within 30 days of receiving your order and include a photo. We will review the issue and work with you to determine the best solution. Depending on the circumstances, this may include a replacement or refund. Giving you peace of mind when shopping is exactly why we are here.
2. A Note About Color and Appearance
Colors may appear slightly different across devices, and studio lighting or photography techniques may also subtly affect how a product looks. As a result, the actual color or texture of your nipple rings may vary slightly from the images shown on our website. This is completely normal and is not considered a defect. Every pair of Niplora nipple rings is carefully crafted to the same quality standards as the products shown in our images, so you can order with confidence.
3. A Note About Hygiene
Because our nipple rings are worn directly against the body, the health and comfort of every customer are always our top priorities. For this reason, any item that has been worn, used, opened, altered, or damaged cannot be returned or exchanged. We appreciate your understanding—just as you would expect your nipple rings to arrive in pristine condition, so does every other customer.
4. Returns Due to a Change of Mind
We completely understand that preferences can change. However, because these are intimate items that come into direct contact with the skin, we cannot accept returns or exchanges simply because you have changed your mind. This includes no longer wanting or needing the item, or not liking its style or color. We recommend carefully reviewing your selections at checkout so we can send you the right items the first time.
5. Order Changes and Cancellations
We process orders as quickly as possible so you can receive your items promptly. If you would like to change or cancel an order, please contact us as soon as possible, and we will be happy to help. Please note that once an order has been shipped, it can no longer be canceled or refunded, as it is already in transit.
6. How to Start a Return
Before sending anything back, please email us at niploraoffcial@gmail.comand provide your order number. Returns sent without prior approval cannot be processed. We will guide you through every step of the process.
7. Refunds
Once we have received and inspected an approved return, we will notify you of the outcome within 10 business days. Any approved refund will be issued to your original payment method. Please note that your bank or card issuer may require additional time to process and post the refund.
8. EU 14-Day Cooling-Off Period
If your order is shipped to a destination within the European Union, you may cancel or return it without providing a reason within 14 days, provided that the item has not been worn or used, remains in its original packaging, and is accompanied by proof of purchase.
9. Questions?
We are always happy to help. You can contact us at niploraoffcial@gmail.com
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